Document360

Overview

Document360 is a knowledge base platform designed specifically for creating customer-facing documentation and help centers. The platform includes AI features for content suggestions, search, and chatbots. Document360 is popular among SaaS companies for creating developer documentation, help centers, and FAQs.

The platform provides both internal and external knowledge base capabilities, with features tailored for public documentation like versioning, API documentation, and customizable portals.

Key Features

**AI Search**: Intelligent documentation search

**AI Chatbot**: Answer customer questions

**Version Control**: Multiple doc versions

**API Documentation**: Developer-focused features

**Custom Branding**: White-label knowledge base

**Analytics**: Track doc usage and search

**Categories**: Organize documentation

**Editor**: Markdown and WYSIWYG options

When to Use Document360

Document360 is ideal for:

SaaS companies creating help centers

API and developer documentation

Customer-facing knowledge bases

Product documentation

Support teams reducing tickets

Companies needing versioned docs

Pros

Good for external documentation

AI chatbot included

Version control for docs

Customizable branding

Good analytics

API documentation features

Clean, professional output

Regular updates

Cons

More expensive than some alternatives

Primarily for external docs

Limited internal knowledge management

Smaller ecosystem than major platforms

AI features basic compared to specialized tools

Not ideal for internal wikis

Setup can be time-consuming

Learning curve for advanced features

Pricing

**Standard**: $199/month per project

**Professional**: $399/month per project

**Business**: $529/month per project

**Enterprise**: Custom pricing